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Did you hear the joke about the Late Shipment?
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Did you hear the joke about the Late Shipment?

Puns aside, Service level in supply chain terms means what percentage you want to deliver on time to the customer. In simpler terms, is the product or service there when a customer needs it. A life saving medicine needs to be available at every time of day. A candy bar might not. Every supply chain manager wants to have a 100% service level, each business needs to make a decision on what is acceptable to the customer, for example, the candy bar might be at 75% and the medical equipment would be at 99%. This means that the material for the medical equipment would be available 99/100 and there would be one day where it isn’t available.

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RSI Announces Newest Team Member Ryker Frandsen, Operations Manager
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RSI Announces Newest Team Member Ryker Frandsen, Operations Manager

Ryker Frandsen is our new Operations Manager. He has worked in the biotech, automotive, and building product industries. He has significant experience in buying, planning, master scheduling, and inventory management. Notably, he planned the chemistry for COVID-19 PCR testing on automated workstations when the COVID-19 Pandemic started while at Beckman Coulter. He won the 2020 Sales Choice Award from the sales team based on his communication and delivery performance of this crucial product. He also spent significant time as the inventory management team lead as well as planning hardware and service product lines for the Centrifugation and Particle Characterization products.

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